Privacy policy

Last Updated: January 5, 2026

Hyzen (“Hyzen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit or make a purchase from our website (the “Site”) or otherwise interact with us (collectively, the “Services”).

If we change our privacy practices, we may update this Privacy Policy by posting a new version with a new “Last Updated” date.

1) Personal Information We Collect

We collect personal information in the following ways:

A. Information you provide directly

  • Contact details: name, email address, phone number

  • Order details: billing/shipping address, items purchased, order notes

  • Account information: login and profile information (if you create an account)

  • Customer support: messages, emails, and other information you provide when contacting us

  • Marketing preferences: email/SMS subscription status, communication preferences

B. Information collected automatically

When you visit the Site, we (and our service providers) may automatically collect:

  • Device and browser information (e.g., IP address, browser type, device identifiers)

  • Usage data (pages viewed, clicks, time on page, referring/exit pages)

  • Approximate location derived from IP address

  • Cookies and similar technologies (see Section 6)

C. Information from third parties

We may receive information from:

  • Payment processors (confirmation of payment status; we do not receive full payment card numbers)

  • Shipping and logistics partners (delivery status and address validation)

  • Analytics and advertising partners (performance and attribution data)

2) How We Use Personal Information

We use personal information to:

  • Process orders (payment processing, shipping, returns, and order notifications)

  • Provide customer support and respond to requests

  • Maintain and improve the Site (debugging, site performance, analytics)

  • Send marketing communications (email/SMS) where permitted, and honor opt-outs

  • Prevent fraud and secure the Services

  • Comply with legal obligations and enforce our terms/policies

3) How We Disclose Personal Information

We may disclose personal information to:

  • Service providers that help us operate our business, such as:

    • e-commerce platform and hosting

    • payment processors

    • shipping/fulfillment and delivery providers

    • analytics providers

    • email/SMS marketing platforms

    • customer support tools

  • Professional advisors (legal, accounting, auditors) as needed

  • Authorities if required to comply with law, legal process, or to protect rights/safety

  • Business transfers in connection with a merger, acquisition, financing, or sale of assets

Shopify

Our store is hosted on Shopify, which enables us to provide the Services. Shopify may process personal information as our service provider. For more details on Shopify’s privacy practices, you can review Shopify’s own privacy policy. Shopify+1

4) “Sale” / “Sharing” of Personal Information (Targeted Advertising)

Some privacy laws treat certain advertising and analytics activities as a “sale” or “sharing” of personal information (even when no money is exchanged). We may use advertising and analytics tools that rely on cookies or similar technologies for measurement and marketing.

Where required, we provide mechanisms to opt out of certain data uses (including targeted advertising) through our cookie banner and/or privacy settings tools available on the Site and within Shopify’s customer privacy features. Shopify Help Center+1

5) Data Retention

We retain personal information for as long as necessary to:

  • fulfill orders and provide the Services,

  • maintain business records,

  • comply with legal obligations,

  • resolve disputes, and

  • enforce our agreements.

Retention periods vary depending on the type of information and why we collected it.

6) Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and tags) to:

  • keep the Site functioning,

  • remember preferences,

  • understand usage and improve performance,

  • measure marketing effectiveness, and

  • support advertising (where applicable).

You can control cookies through your browser settings. Depending on your region, you may also be able to manage cookie preferences through our cookie banner and Shopify privacy controls. Shopify Help Center+1

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measures are perfect, and we cannot guarantee absolute security.

8) Children’s Privacy

The Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child provided us personal information, contact us and we will take appropriate steps to delete it.

9) Your Privacy Rights (U.S. State Privacy Laws)

Depending on where you live and subject to certain exceptions, you may have rights to:

  • request access to personal information we hold about you,

  • request deletion,

  • request correction,

  • obtain a copy/portability of certain information, and

  • opt out of certain data uses (such as targeted advertising / “sale” / “sharing,” where applicable).

California residents have specific rights under the CCPA/CPRA, including rights to know, delete, correct, and opt out of certain disclosures, subject to statutory limitations. California DOJ Attorney General+1

How to submit a request: See Section 11 (Contact Us). We may need to verify your identity before responding.

10) International Visitors (GDPR / EEA / UK – if applicable)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, data protection laws may apply. In those regions, Hyzen generally processes personal information under one or more of the following legal bases:

  • performance of a contract (e.g., fulfilling your order),

  • legitimate interests (e.g., securing and improving the Services),

  • compliance with legal obligations, and/or

  • consent (e.g., certain marketing cookies, where required).

We may transfer personal information to countries outside your jurisdiction. When required, we take steps designed to provide appropriate safeguards for such transfers consistent with applicable law. GDPR+1

11) Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Hyzen Privacy
Email: support@gethyzen.com
Mailing address: Hyzen- 185 Country Club Dr Houma, LA 70360