Frequently Asked Questions

Quick answers to common questions or concerns for easy reference.

Overview

What is HYZEN?

HYZEN is a clean-label hydration mix designed to support daily hydration routines with a clinically inspired electrolyte profile and a premium taste. It is built with the POTS community in mind and for anyone who needs reliable hydration support.

Is HYZEN made for people with POTS?

HYZEN was created with the POTS community in mind and is designed to support hydration as part of an everyday routine. Everyone's needs are different, so if you have POTS (or any medical condition), we recommend discussing electrolytes and sodium intake with your clinician.

Will HYZEN treat or cure POTS symptoms?

HYZEN is a dietary supplement intended to support hydration and electrolyte intake. It is not a medication and is not intended to diagnose, treat, cure, or prevent any disease.

How is HYZEN sweetened?

HYZEN is sweetened with a balanced system of allulose, erythritol, and monk fruit extract to deliver a clean taste without added sugar. This approach supports daily routine use and helps avoid the overly sweet or heavy taste common in many hydration products.

How many grams of sugar are in HYZEN?

HYZEN is formulated to be sugar-free with 0g added sugar (final sugar values will be shown on the Supplement Facts panel). We avoid traditional sugars and use non-sugar sweeteners for taste and daily adherence.

Does HYZEN contain sugar alcohols?

HYZEN contains erythritol, a sugar alcohol used to support sweetness without added sugar. Some people prefer to introduce sugar alcohols gradually to assess personal tolerance.

How to Use

How do I mix HYZEN?

Mix 1 stick into 16 oz of water. Shake or stir well. For best taste, use cold water.

Can I use more or less water?

Yes. If you prefer a stronger flavor, use 12-14 oz. If you prefer lighter, use 18-20 oz.

When should I take HYZEN?

Most people use HYZEN in the morning, mid-day, or whenever they want hydration support. If you are following a clinician's guidance for sodium/electrolytes, use HYZEN within that plan.

How many sticks per day can I take?

This depends on your personal needs, diet, and clinician guidance - especially for anyone monitoring sodium intake. Start with one stick per day and adjust as needed.

Formula, Ingredients, and Clean Label

What makes HYZEN different?

HYZEN is built around three standards: (1) supportive daily hydration design, (2) clean label commitment, and (3) consistency and quality you can trust. We obsess over both the formula and the taste so it is something you can actually use consistently.

What sweeteners are used?

HYZEN is formulated to taste premium without unnecessary additives. Refer to the product label for the exact sweetener system and amounts.

Does HYZEN contain sugar?

Check the Supplement Facts and ingredients panel for the exact details for your version. Our goal is a clean, modern profile that fits everyday use.

Does HYZEN contain caffeine?

HYZEN is designed as a hydration formula. If any product variation includes stimulants, it will be clearly labeled. Always refer to the label for the specific SKU.

Is HYZEN vegan / gluten-free / dairy-free?

We aim for broad compatibility, but always refer to the label and allergen statement for the most accurate information. If you have severe allergies, contact us before use.

Sodium, Electrolytes, and Safety

How much sodium is in HYZEN?

Total sodium per serving is listed on the Supplement Facts panel. If you are monitoring sodium for any reason, use the label values as your source of truth.

Can I take HYZEN if I have high blood pressure, kidney issues, or am pregnant?

If you have a medical condition, are pregnant/nursing, take prescription medications, or have been advised to limit sodium/electrolytes, consult your healthcare provider before use.

Can kids use HYZEN?

HYZEN is formulated for adults. For children, consult a pediatrician before use.

Can I use HYZEN with other electrolyte products?

You can, but be mindful of total daily sodium and electrolyte intake. If you stack products, use the labels to track totals and follow clinician guidance if applicable.

Quality and Transparency

How do you ensure quality?

We take quality seriously and prioritize documentation and consistency. We maintain supplier documentation and product records to support a high standard of manufacturing discipline.

Do you provide COAs (Certificates of Analysis)?

We can provide ingredient or lot documentation when appropriate. If you need documentation for a specific batch, contact our support team and we will guide you.

Orders, Subscriptions, and Shipping

Do you offer subscriptions?

Yes. HYZEN offers Subscribe & Save options so you can stay consistent with your routine.

Can I cancel or change my subscription?

Yes - subscriptions can be managed through your customer account portal (skip, swap, pause, or cancel).

When will my order ship?

Shipping times are shown at checkout and may vary by demand and inventory. During launch windows, please allow additional processing time.

What is your return policy?

Returns & Refunds Policy
    •    Returns accepted within 30 days of delivery
    •    Product must be unopened and unused
    •    Opened consumable products are not eligible for return due to safety reasons
    •    If an item arrives damaged or incorrect, customers should contact support within 7 days of delivery for a replacement or refund
Contact email: support@hyzen.com 

Vitamin B12 in HYZEN® V4 HERO

Why does HYZEN contain a high amount of Vitamin B12?

HYZEN® V4 HERO includes 500 mcg of Vitamin B12 to support neurological function, energy metabolism, and autonomic health. This level is commonly used in clinical nutrition and is especially relevant for individuals with POTS, dysautonomia, or fatigue-related conditions, where B12 needs can be higher than average.

Why does the % Daily Value look so high?

The Daily Value (DV) for Vitamin B12 is very small (2.4 mcg). Because HYZEN provides B12 in micrograms and uses an active form, the percentage appears high. This does not mean the amount is unsafe.

Is 500 mcg of Vitamin B12 safe for daily use?

Yes. Vitamin B12 is:
• Water-soluble
• Non-toxic
• Has no established upper limit
Any excess B12 your body does not need is naturally excreted.

Why does HYZEN use methylcobalamin instead of regular B12?

HYZEN uses methylcobalamin, the bioactive form of Vitamin B12. This form:
• Is ready for the body to use
• Does not require conversion in the liver
• Is often preferred in clinical and neurological settings

Who may benefit most from this level of B12?

Higher-dose B12 is commonly used by:
• Individuals with POTS or dysautonomia
• Those with low or borderline B12 levels
• People with digestive or absorption challenges
• Individuals experiencing fatigue or neurological stress

Will Vitamin B12 make me feel jittery or overstimulated?

Vitamin B12 is not a stimulant. It does not act like caffeine. Most people tolerate it very well, even at higher doses. If you are sensitive or under medical care, consult your healthcare professional.

Do I need to take HYZEN every day?

HYZEN is designed for daily hydration support. If you are already supplementing with high-dose B12 elsewhere, you may wish to factor that into your routine.

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